How to Use Quick Assist for Remote Support
If you’re experiencing a computer issue and need help from Regional Tech, we can assist you remotely using Quick Assist. Here’s what you need to do to grant us access so we can fix your problem quickly and securely.
Step-by-Step Guide for Quick Assist
- Open Quick Assist
- Request Assistance from Regional Tech
- Wait for the Code from Regional Tech
- Enter the Security Code
- Grant Permission for Remote Control
- Monitor the Connection
- After the Support Session
On your Windows computer, press the Windows Key on your keyboard and type Quick Assist.
Click on the Quick Assist app to open it.
Once Quick Assist opens, you’ll see two options:
Get Assistance
Give Assistance
Under Get Assistance, click on the button that says Assist another person.
After contacting Regional Tech, we will provide you with a security code. This is a unique code that ensures your connection is secure.
Keep your Quick Assist window open while waiting for the code.
Once you receive the code from us (via phone, email, or chat), enter it in the Code from assistant field under Get assistance.
Click Submit.
After entering the code, you’ll be asked to allow Regional Tech to either View or Take Full Control of your computer.
Choose Allow or Yes when prompted.
If you want us to solve the issue directly, choose Full Control.
If you prefer us only to view your screen while guiding you, select View Screen.
Once we’re connected, you’ll see a notification that Regional Tech is now remotely connected to your computer.
You can always end the session at any time by closing Quick Assist if you feel uncomfortable or the issue has been resolved.
When the session is over, either we or you will end the connection, and your computer will return to its regular state.
It’s a good idea to restart your computer afterward to ensure everything is running smoothly.
Why Use Quick Assist?
- Secure: Only you can allow us to connect to your computer by entering a unique code.
- Convenient: No need for in-person visits. We can diagnose and fix your issues remotely.
- Fast: Immediate help without waiting for long response times.
Troubleshooting Quick Assist
If Quick Assist won’t open, make sure your Windows is up to date.
Ensure your internet connection is stable for a seamless session.
Contact Regional Tech if you have any trouble getting the tool to work, and we can walk you through the steps.
